Reval - Case Study

Incline-IT worked with a housing organisation managing more than 10,000 homes to validate reinstatement valuations that had previously been supplied through traditional surveying methods. Using Reval, we rapidly recreated the manual valuation process and identified that assets appeared to be undervalued by around £150 million, highlighting a significant potential financial risk.

The Reval platform delivered BCIS-aligned reinstatement valuations for every property in under eight minutes, providing consistent, point-in-time records at a fraction of the cost of alternative approaches. This enabled the organisation to quickly challenge assumptions, strengthen financial assurance, and access valuation insights that were previously difficult to obtain.

 

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Arches Housing Success Story

Incline-IT designed and implemented Arches Housing’s IT transformation, migrating their technology platform to the cloud to support the organisation’s growth strategy. This enabled better and more efficient ways of working and boosted business continuity.

Originally projected to take up to six weeks, the migration was expedited and completed in just three weeks in the face of COVID-19.

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HPG IT Transformation

Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.

It was complex to change, making implementation of their growth strategy and service transformation challenging. User experience, productivity and resilience to incidents were also being negatively impacted.

Find out how Incline-IT worked with Housing Plus Group to help them to overcome this.  

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HPG Contact Centre as a Service Using Amazon Connect

Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.

Find out how Incline-IT worked with Housing Plus Group to rapidly improve customer service calls with staff working from home.

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tuath-housing

Tuath Housing Contact Centre as a Service Using Amazon Connect

Tuath Housing Association has rapidly grown since letting its first homes in late 2006 and now has over 15,000 properties nationwide providing homes to over 33,000 tenants.

Within weeks, Tuath had tested and gone live with their new Tenant Support Line on Amazon Connect, utilising Contact Lens to provide call classification and call transcripts to provide detailed analysis of calls.

The collaboration ensured seamless implementation, optimizing customer service operations, improving call management, and enhancing overall efficiency, delivering a reliable and scalable contact centre solution.

Find out how Incline-IT worked with Tuath Housing to help them to achieve this.  

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