Case Studies
Arches Housing Success Story
Incline-IT designed and implemented Arches Housing’s IT transformation, migrating their technology platform to the cloud to support the organisation’s growth strategy. This enabled better and more efficient ways of working and boosted business continuity.
Originally projected to take up to six weeks, the migration was expedited and completed in just three weeks in the face of COVID-19.
HPG IT Transformation
Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.
It was complex to change, making implementation of their growth strategy and service transformation challenging. User experience, productivity and resilience to incidents were also being negatively impacted.
Find out how Incline-IT worked with Housing Plus Group to help them to overcome this.
HPG Contact Centre as a Service Using Amazon Connect
Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.
Find out how Incline-IT worked with Housing Plus Group to rapidly improve customer service calls with staff working from home.
Tuath Housing Contact Centre as a Service Using Amazon Connect
Tuath Housing Association has rapidly grown since letting its
first homes in late 2006 and now has over 15,000 properties
nationwide providing homes to over 33,000 tenants.
Within weeks, Tuath had tested and gone live with their new Tenant Support Line on Amazon Connect, utilising Contact Lens to provide call classification and call transcripts to provide detailed analysis of calls.
The collaboration ensured seamless implementation,
optimizing customer service operations, improving call
management, and enhancing overall efficiency, delivering a
reliable and scalable contact center solution.
Find out how Incline-IT worked with Tuath Housing to help them to achieve this.
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