Reval - WFHA Case Study

Incline-IT worked with Waltham Forest Housing Association (WFHA), a small housing provider managing 329 homes, to provide the specialist net present value calculations needed for its asset management strategy and options appraisals. Using WFHA’s existing valuation and stock condition data, Reval calculated consistent 40-year NPVs for around 30 property schemes, providing the missing financial input without the need for a wider consultancy exercise.

The targeted Reval service enabled WFHA to compare schemes consistently, assess relative performance and support informed board discussions, while retaining ownership of its wider strategy and appraisal work. By delivering only the specialist NPV calculation required, Incline-IT avoided unnecessary duplication and provided the figures efficiently, quickly and cost-effectively.

 

Read more

Reval - Case Study

Incline-IT worked with a housing organisation managing more than 10,000 homes to validate reinstatement valuations that had previously been supplied through traditional surveying methods. Using Reval, we rapidly recreated the manual valuation process and identified that assets appeared to be undervalued by around £150 million, highlighting a significant potential financial risk.

The Reval platform delivered BCIS-aligned reinstatement valuations for every property in under eight minutes, providing consistent, point-in-time records at a fraction of the cost of alternative approaches. This enabled the organisation to quickly challenge assumptions, strengthen financial assurance, and access valuation insights that were previously difficult to obtain.

 

Read more

Arches Housing Success Story

Incline-IT designed and implemented Arches Housing’s IT transformation, migrating their technology platform to the cloud to support the organisation’s growth strategy. This enabled better and more efficient ways of working and boosted business continuity.

Originally projected to take up to six weeks, the migration was expedited and completed in just three weeks in the face of COVID-19.

Read more

HPG IT Transformation

Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.

It was complex to change, making implementation of their growth strategy and service transformation challenging. User experience, productivity and resilience to incidents were also being negatively impacted.

Find out how Incline-IT worked with Housing Plus Group to help them to overcome this.  

Read more

HPG Contact Centre as a Service Using Amazon Connect

Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.

Find out how Incline-IT worked with Housing Plus Group to rapidly improve customer service calls with staff working from home.

Read more
tuath-housing

Tuath Housing Contact Centre as a Service Using Amazon Connect

Tuath Housing Association has rapidly grown since letting its first homes in late 2006 and now has over 15,000 properties nationwide providing homes to over 33,000 tenants.

Within weeks, Tuath had tested and gone live with their new Tenant Support Line on Amazon Connect, utilising Contact Lens to provide call classification and call transcripts to provide detailed analysis of calls.

The collaboration ensured seamless implementation, optimizing customer service operations, improving call management, and enhancing overall efficiency, delivering a reliable and scalable contact centre solution.

Find out how Incline-IT worked with Tuath Housing to help them to achieve this.  

Read more

Our accreditations

ISO-27001
aws partner
ISO-9001
Local living wage
Crown commercial service
ISO 14001
Cyber Essentials