Case Studies

HPG IT Transformation

Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.

It was complex to change, making implementation of their growth strategy and service transformation challenging. User experience, productivity and resilience to incidents were also being negatively impacted.

Find out how Incline-IT worked with Housing Plus Group to help them to overcome this.  

Tuath Housing Contact Centre as a Service Using Amazon Connect

Tuath Housing Association has rapidly grown since letting its first homes in late 2006 and now has over 15,000 properties nationwide providing homes to over 33,000 tenants.

Within weeks, Tuath had tested and gone live with their new Tenant Support Line on Amazon Connect, utilising Contact Lens to provide call classification and call transcripts to provide detailed analysis of calls.

The collaboration ensured seamless implementation, optimizing customer service operations, improving call management, and enhancing overall efficiency, delivering a reliable and scalable contact centre solution.

Find out how Incline-IT worked with Tuath Housing to help them to achieve this.