---
title: Case Studies - Incline-IT
description: Discover how Incline-IT transformed IT systems for Arches Housing and Housing Plus Group, enhancing efficiency and customer service through innovative cloud solutions and integrated environments.
---
[0845 330 3225](tel:%200845%20330%203225) [sales@incline-it.com](mailto:sales@incline-it.com)
[0845 330 3225](tel:%20#0845%20330%203225) [admin@incline-it.com](mailto:admin@incline-it.com)
[LinkedIn icon](https://www.linkedin.com/company/incline-it/) [Facebook icon](https://www.facebook.com/InclineIT/)
[](https://www.incline-it.com/)
[](https://www.incline-it.com/)
- Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Consulting Partners](https://www.incline-it.com/aws-consultancy)
- [Careers](https://www.incline-it.com/careers)
- [Accreditation](https://www.incline-it.com/accreditation)
- Solutions
- [AI-Powered Customer Engagement](https://www.incline-it.com/omnichannel-contact-centre)
- [Smart Document Management System](https://www.incline-it.com/cloud-document-management-solutions)
- [Customer Self-Service Platform](https://www.incline-it.com/social-housing-customer-portal-vestahub)
- [Property Data & Valuation Intelligence](https://www.incline-it.com/reval)
- [Asset Data Management](https://www.incline-it.com/assetcore)
- [Streamlined Financial Management](https://www.incline-it.com/housing-finance-software)
- [Lettings & Tenant Platform](https://www.incline-it.com/social-housing-lettings-platform)
- Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
- Resources
- [Case Studies](https://www.incline-it.com/case-studies)
- [Blog](https://www.incline-it.com/blog)
- [Contact](https://www.incline-it.com/contact)
More results
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIInQ54%2Bir6i0Oj31ygX6G48D8pKIiudcZcsy8B6lh%2FwxOVw4g6rXLdDl8o3nKX1r2l2TGcU5j%2BACvreRXeIhhtdICrW%2BPtD7w40PrS%2BVOjSmkBuAhvk9cSKLijePq%2BPXmc6v6LAuEAfVopobU7GX1KCdC4bNuBURbQLCEasAKd92ICjeAWk9gZ9ZKYO5uUdAOk18Zv%2FopbfM8%2B%2BT9Tuu7grIblfQlTkKcY10K%2FcX%2BmmQ%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
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[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIInQ54%2Bir6i0Oj31ygX6G48D8pKIiudcZcsy8B6lh%2FwxOVw4g6rXLdDl8o3nKX1r2l2TGcU5j%2BACvreRXeIhhtdICrW%2BPtD7w40PrS%2BVOjSmkBuAhvk9cSKLijePq%2BPXmc6v6LAuEAfVopobU7GX1KCdC4bNuBURbQLCEasAKd92ICjeAWk9gZ9ZKYO5uUdAOk18Zv%2FopbfM8%2B%2BT9Tuu7grIblfQlTkKcY10K%2FcX%2BmmQ%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
- Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Consulting Partners](https://www.incline-it.com/aws-consultancy)
- [Careers](https://www.incline-it.com/careers)
- [Accreditation](https://www.incline-it.com/accreditation)
- Solutions
- [AI-Powered Customer Engagement](https://www.incline-it.com/omnichannel-contact-centre)
- [Smart Document Management System](https://www.incline-it.com/cloud-document-management-solutions)
- [Customer Self-Service Platform](https://www.incline-it.com/social-housing-customer-portal-vestahub)
- [Property Data & Valuation Intelligence](https://www.incline-it.com/reval)
- [Asset Data Management](https://www.incline-it.com/assetcore)
- [Streamlined Financial Management](https://www.incline-it.com/housing-finance-software)
- [Lettings & Tenant Platform](https://www.incline-it.com/social-housing-lettings-platform)
- Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
- Resources
- [Case Studies](https://www.incline-it.com/case-studies)
- [Blog](https://www.incline-it.com/blog)
- [Contact](https://www.incline-it.com/contact)
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIInQ54%2Bir6i0Oj31ygX6G48D8pKIiudcZcsy8B6lh%2FwxOVw4g6rXLdDl8o3nKX1r2l2TGcU5j%2BACvreRXeIhhtdICrW%2BPtD7w40PrS%2BVOjSmkBuAhvk9cSKLijePq%2BPXmc6v6LAuEAfVopobU7GX1KCdC4bNuBURbQLCEasAKd92ICjeAWk9gZ9ZKYO5uUdAOk18Zv%2FopbfM8%2B%2BT9Tuu7grIblfQlTkKcY10K%2FcX%2BmmQ%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
Century House
Gadbrook Business Centre
Northwich
Cheshire
CW9 7TL
0845 330 3225
admin@incline-it.com
# Case Studies
[](https://www.incline-it.com/reval)
## Reval - WFHA Case Study
Incline-IT worked with Waltham Forest Housing Association (WFHA), a small housing provider managing 329 homes, to provide the specialist net present value calculations needed for its asset management strategy and options appraisals. Using WFHA’s existing valuation and stock condition data, Reval calculated consistent 40-year NPVs for around 30 property schemes, providing the missing financial input without the need for a wider consultancy exercise.
The targeted Reval service enabled WFHA to compare schemes consistently, assess relative performance and support informed board discussions, while retaining ownership of its wider strategy and appraisal work. By delivering only the specialist NPV calculation required, Incline-IT avoided unnecessary duplication and provided the figures efficiently, quickly and cost-effectively.
[Read more](https://www.incline-it.com/reval-case-study-wfha)
[.webp?width=1156&height=650&name=Revalt%20(1).webp)](https://www.incline-it.com/reval)
## Reval - Case Study
Incline-IT worked with a housing organisation managing more than 10,000 homes to validate reinstatement valuations that had previously been supplied through traditional surveying methods. Using Reval, we rapidly recreated the manual valuation process and identified that assets appeared to be undervalued by around £150 million, highlighting a significant potential financial risk.
The Reval platform delivered BCIS-aligned reinstatement valuations for every property in under eight minutes, providing consistent, point-in-time records at a fraction of the cost of alternative approaches. This enabled the organisation to quickly challenge assumptions, strengthen financial assurance, and access valuation insights that were previously difficult to obtain.
[Read more](https://www.incline-it.com/reval-case-study-lp)
[](https://www.archeshousing.org.uk/)
## Arches Housing Success Story
Incline-IT designed and implemented Arches Housing’s IT transformation, migrating their technology platform to the cloud to support the organisation’s growth strategy. This enabled better and more efficient ways of working and boosted business continuity.
Originally projected to take up to six weeks, the migration was expedited and completed in just three weeks in the face of COVID-19.
[Read more](https://www.incline-it.com/arches-housing-case-study)
## Tuath Housing Contact Centre as a Service Using Amazon Connect
Tuath Housing Association has rapidly grown since letting its first homes in late 2006 and now has over 15,000 properties nationwide providing homes to over 33,000 tenants.
Within weeks, Tuath had tested and gone live with their new Tenant Support Line on Amazon Connect, utilising Contact Lens to provide call classification and call transcripts to provide detailed analysis of calls.
The collaboration ensured seamless implementation, optimizing customer service operations, improving call management, and enhancing overall efficiency, delivering a reliable and scalable contact centre solution.
Find out how Incline-IT worked with Tuath Housing to help them to achieve this.
[Read more](https://www.incline-it.com/tuath-housing-amazon-connect-case-study)
## Our accreditations
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#### [](https://www.incline-it.com/)
Century House, Gadbrook Business Centre, Northwich, Cheshire, CW9 7TL
VAT no: GB320 886 011
Company no: 11864190
[0845 330 3225](tel:0845%20330%203225)
[sales@incline-it.com](mailto:sales@incline-it.com)
[LinkedIn icon](https://www.linkedin.com/company/incline-it/) [Facebook Icon](https://www.facebook.com/InclineIT/)
Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Partners](https://www.incline-it.com/aws-consultancy)
- [Case Studies](https://www.incline-it.com/case-studies)
- [Accreditation](https://www.incline-it.com/accreditation)
- [Blog](https://www.incline-it.com/blog)
Solutions
- [Active Contact](https://www.incline-it.com/omnichannel-contact-centre)
- [Reval](https://www.incline-it.com/reval)
- [Assetcore](https://www.incline-it.com/assetcore)
- [Documagix](https://www.incline-it.com/cloud-document-management-solutions)
- [Active Finance](https://www.incline-it.com/housing-finance-software)
- [Vestalet](https://www.incline-it.com/social-housing-lettings-platform)
Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
Others
- [Contact Us](https://www.incline-it.com/contact)
- [Book A Demo](https://www.incline-it.com/book-a-demo)
- [Request A Consultation](https://www.incline-it.com/request-a-consultation)
Copyright © 2026 Incline IT. Designed and developed by [JDR Group.](http://www.jdrgroup.co.uk)
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