---
title: Omnichannel Contact Centre | Active Contact
description: Cut housing contact costs with our omnichannel contact centre on Amazon Connect using AI automation, peak scaling, and real-time agent support for consistent tenant service.
---
[0845 330 3225](tel:%200845%20330%203225) [sales@incline-it.com](mailto:sales@incline-it.com)
[0845 330 3225](tel:%20#0845%20330%203225) [admin@incline-it.com](mailto:admin@incline-it.com)
[LinkedIn icon](https://www.linkedin.com/company/incline-it/) [Facebook icon](https://www.facebook.com/InclineIT/)
[](https://www.incline-it.com/)
[](https://www.incline-it.com/)
- Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Consulting Partners](https://www.incline-it.com/aws-consultancy)
- [Careers](https://www.incline-it.com/careers)
- [Accreditation](https://www.incline-it.com/accreditation)
- Solutions
- [AI-Powered Customer Engagement](https://www.incline-it.com/omnichannel-contact-centre)
- [Smart Document Management System](https://www.incline-it.com/cloud-document-management-solutions)
- [Customer Self-Service Platform](https://www.incline-it.com/social-housing-customer-portal-vestahub)
- [Property Data & Valuation Intelligence](https://www.incline-it.com/reval)
- [Asset Data Management](https://www.incline-it.com/assetcore)
- [Streamlined Financial Management](https://www.incline-it.com/housing-finance-software)
- [Lettings & Tenant Platform](https://www.incline-it.com/social-housing-lettings-platform)
- Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
- Resources
- [Case Studies](https://www.incline-it.com/case-studies)
- [Blog](https://www.incline-it.com/blog)
- [Contact](https://www.incline-it.com/contact)
More results
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[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJeqy%2F7b7Qwz8RNv%2BdbWQRHv4WKeKRKsgaq4Wy%2FGAP0etIFmQF1QdGnhFGrrLwR9uHePWChBbVFr6yq3QlsRSdDEmonJAhzFW6ezRCq1Q9Fs5OqgYVS%2F1sneMZ0nktGtlCJQBbbSfJ6m1R2lckN024OWUoPAAXw4wFtgKMRv1k71LMMopogAuaATbXpcDTF%2BiN%2FcArBCgjXzzHEfB6vmpqWgbwe6IPLonaM94wqdBy9wg%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
- Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Consulting Partners](https://www.incline-it.com/aws-consultancy)
- [Careers](https://www.incline-it.com/careers)
- [Accreditation](https://www.incline-it.com/accreditation)
- Solutions
- [AI-Powered Customer Engagement](https://www.incline-it.com/omnichannel-contact-centre)
- [Smart Document Management System](https://www.incline-it.com/cloud-document-management-solutions)
- [Customer Self-Service Platform](https://www.incline-it.com/social-housing-customer-portal-vestahub)
- [Property Data & Valuation Intelligence](https://www.incline-it.com/reval)
- [Asset Data Management](https://www.incline-it.com/assetcore)
- [Streamlined Financial Management](https://www.incline-it.com/housing-finance-software)
- [Lettings & Tenant Platform](https://www.incline-it.com/social-housing-lettings-platform)
- Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
- Resources
- [Case Studies](https://www.incline-it.com/case-studies)
- [Blog](https://www.incline-it.com/blog)
- [Contact](https://www.incline-it.com/contact)
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJeqy%2F7b7Qwz8RNv%2BdbWQRHv4WKeKRKsgaq4Wy%2FGAP0etIFmQF1QdGnhFGrrLwR9uHePWChBbVFr6yq3QlsRSdDEmonJAhzFW6ezRCq1Q9Fs5OqgYVS%2F1sneMZ0nktGtlCJQBbbSfJ6m1R2lckN024OWUoPAAXw4wFtgKMRv1k71LMMopogAuaATbXpcDTF%2BiN%2FcArBCgjXzzHEfB6vmpqWgbwe6IPLonaM94wqdBy9wg%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
Century House
Gadbrook Business Centre
Northwich
Cheshire
CW9 7TL
0845 330 3225
admin@incline-it.com
# Active Contact: Omnichannel Contact Centre Solutions
### AI-Powered Customer Engagement
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKKLvwyJfiQ5PmVc0NcOdfWtN8vSCFHDL5dAJMqCA%2F7%2BikHof2iFsXtUWQwXV7n%2FSHV8EKL9CbRpH9E5Nkn7bI2UVAfH5GPYRqMZrhfSnunFLgktpVoZsfLAlGfOF0JMFaN3zLeEwA9qXmtcKJwOwVkspoJAPhgGKin63wt%2BfwuxSF%2Fj2QqaEHrRRQBq5NBBm5xkp2Nl2GgPsje4dKCqVPxT90ONm0%3D&webInteractiveContentId=307655766240&portalId=146978698)
**ActiveC** is Incline-IT’s omni-channel contact centre solution, designed to help organisations transform how they connect with customers, tenants, and communities.
Powered by **Amazon Connect**, ActiveC combines voice, chat, email, SMS, and WhatsApp into one seamless platform, giving your teams a unified, intelligent workspace for every customer interaction.
Whether you’re a housing provider, local authority, charity, or commercial business, ActiveC helps you deliver faster, more personalised service while improving operational efficiency and staff experience.
.webp?width=1156&height=650&name=Active%20Contact%20(1).webp)
## A partner to the social housing sector
Our solutions are built to solve the challenges that slow you down from tenant communications to financial control. Each one delivers measurable outcomes, not just features.
#### All Channels, One Platform
Manage calls, messages, and live chats from a single web-based agent desktop, no VPN or software install required.
#### AI-Powered Support:
Built-in generative AI delivers real-time assistance, suggested responses, and automatic summaries to save time and improve service quality.
#### Smarter Self-Service
AI bots can handle rent queries, repairs, balance checks, and FAQs 24/7 - reducing call volumes and freeing agents for alternative tasks.
#### Seamless Integration
Can integrate directly with housing management and back-office systems to create a single, complete view of every customer.
#### Built-In Campaigns
Run automated outbound notifications and bulk messaging for rent reminders, service updates, or community announcements.
#### Performance Insights
Use enhanced analytics and dashboards to track KPIs, agent performance and call outcomes in real time.
#### Always-On Reliability
Active-active cloud architecture ensures continuous availability and instant scalability during demand surges.
#### Book A Consultation
See how our contact centre, document management, and finance tools can solve real problems.
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJeqy%2F7b7Qwz8RNv%2BdbWQRHv4WKeKRKsgaq4Wy%2FGAP0etIFmQF1QdGnhFGrrLwR9uHePWChBbVFr6yq3QlsRSdDEmonJAhzFW6ezRCq1Q9Fs5OqgYVS%2F1sneMZ0nktGtlCJQBbbSfJ6m1R2lckN024OWUoPAAXw4wFtgKMRv1k71LMMopogAuaATbXpcDTF%2BiN%2FcArBCgjXzzHEfB6vmpqWgbwe6IPLonaM94wqdBy9wg%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
## Proud partners of AWS
We are AWS consulting partners with multi-cloud skills across AWS and Azure. Our team also includes Microsoft 365 specialists with Power Automate, Power Apps, Teams and SharePoint Online skills.
[Find out more](https://www.incline-it.com/aws-consultancy)
## Why Organisations Choose ActiveC
ActiveC is purpose-built for public and private sector organisations that want to modernise communication without complexity.
- Transform Service Quality: Provide faster, more consistent communication across all channels.
- Improve Staff Experience: AI-driven workflows and performance dashboards make life easier for agents and managers
- Lower Costs: Pay only for what you use, with cloud-based scalability and no on-premise infrastructure.
- Data Security: All data stays within secure, UK AWS regions, compliant with GDPR and ISO standards.
- Future-Ready: Regular updates and enhancements delivered with no downtime or disruption.
## Beyond Housing:
## Multi-Sector Flexibility
ActiveC can support a range of industries including:
- **Housing & Property Management** – Handle rent queries, repairs, and customer updates seamlessly.
- **Healthcare** – Manage appointment reminders and patient communications securely.
- **Insurance & Finance** – Streamline claims handling and customer service.
- **Government & Local Authorities** – Provide consistent citizen engagement across departments.
Wherever communication matters, ActiveC ensures every message, call, or chat is handled with efficiency and care.
## Transform Your Contact Centre
ActiveC gives your organisation the tools to deliver exceptional service experiences, powered by AI, cloud resilience, and real-time insight.
Book a demo today to see how ActiveC can modernise your contact centre and improve engagement across every channel.
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKKLvwyJfiQ5PmVc0NcOdfWtN8vSCFHDL5dAJMqCA%2F7%2BikHof2iFsXtUWQwXV7n%2FSHV8EKL9CbRpH9E5Nkn7bI2UVAfH5GPYRqMZrhfSnunFLgktpVoZsfLAlGfOF0JMFaN3zLeEwA9qXmtcKJwOwVkspoJAPhgGKin63wt%2BfwuxSF%2Fj2QqaEHrRRQBq5NBBm5xkp2Nl2GgPsje4dKCqVPxT90ONm0%3D&webInteractiveContentId=307655766240&portalId=146978698)
## Ready To Modernise Your Systems?
See how our solutions can solve your biggest challenges with a free consultation tailored to your organisation.
Whether you want to explore our contact centre, document management, or finance tools we’ll tailor your walkthrough around your organisation’s challenges.
- Live demo via video call
- Tailored to your sector and goals
- No obligation or hard sell
Make an enquiry now and see how our contact centre, document management, and finance tools can solve real problems for your organisation.
## Our accreditations
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#### [](https://www.incline-it.com/)
Century House, Gadbrook Business Centre, Northwich, Cheshire, CW9 7TL
VAT no: GB320 886 011
Company no: 11864190
[0845 330 3225](tel:0845%20330%203225)
[sales@incline-it.com](mailto:sales@incline-it.com)
[LinkedIn icon](https://www.linkedin.com/company/incline-it/) [Facebook Icon](https://www.facebook.com/InclineIT/)
Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Partners](https://www.incline-it.com/aws-consultancy)
- [Case Studies](https://www.incline-it.com/case-studies)
- [Accreditation](https://www.incline-it.com/accreditation)
- [Blog](https://www.incline-it.com/blog)
Solutions
- [Active Contact](https://www.incline-it.com/omnichannel-contact-centre)
- [Reval](https://www.incline-it.com/reval)
- [Assetcore](https://www.incline-it.com/assetcore)
- [Documagix](https://www.incline-it.com/cloud-document-management-solutions)
- [Active Finance](https://www.incline-it.com/housing-finance-software)
- [Vestalet](https://www.incline-it.com/social-housing-lettings-platform)
- [VestaHub+](https://www.incline-it.com/social-housing-customer-portal-vestahub)
Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
Others
- [Contact Us](https://www.incline-it.com/contact)
- [Book A Demo](https://www.incline-it.com/book-a-demo)
- [Request A Consultation](https://www.incline-it.com/request-a-consultation)
Copyright © 2026 Incline IT. Designed and developed by [JDR Group.](http://www.jdrgroup.co.uk)
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- [Privacy](https://www.incline-it.com/privacy-policy)
- [Cookies](https://www.incline-it.com/cookie-policy)
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