Active Contact: Omnichannel Contact Centre Solutions

AI-Powered Customer Engagement

ActiveC is Incline-IT’s omni-channel contact centre solution, designed to help organisations transform how they connect with customers, tenants, and communities.

Powered by Amazon Connect, ActiveC combines voice, chat, email, SMS, and WhatsApp into one seamless platform, giving your teams a unified, intelligent workspace for every customer interaction.

Whether you’re a housing provider, local authority, charity, or commercial business, ActiveC helps you deliver faster, more personalised service while improving operational efficiency and staff experience.

Active Contact Logo

A partner to the social housing sector

Our solutions are built to solve the challenges that slow you down from tenant communications to financial control. Each one delivers measurable outcomes, not just features.

All Channels, One Platform

Manage calls, messages, and live chats from a single web-based agent desktop, no VPN or software install required.

AI-Powered Support:

Built-in generative AI delivers real-time assistance, suggested responses, and automatic summaries to save time and improve service quality.

Smarter Self-Service

AI bots can handle rent queries, repairs, balance checks, and FAQs 24/7 - reducing call volumes and freeing agents for alternative tasks.

Seamless Integration

Can integrate directly with housing management and back-office systems to create a single, complete view of every customer.

Built-In Campaigns

Run automated outbound notifications and bulk messaging for rent reminders, service updates, or community announcements.

Performance Insights

Use enhanced analytics and dashboards to track KPIs, agent performance and call outcomes in real time.

Always-On Reliability

Active-active cloud architecture ensures continuous availability and instant scalability during demand surges.

Book A Consultation

See how our contact centre, document management, and finance tools can solve real problems.

Why Organisations Choose ActiveC

ActiveC is purpose-built for public and private sector organisations that want to modernise communication without complexity.

  • Transform Service Quality: Provide faster, more consistent communication across all channels.
  • Improve Staff Experience: AI-driven workflows and performance dashboards make life easier for agents and managers
  • Lower Costs: Pay only for what you use, with cloud-based scalability and no on-premise infrastructure.
  •  Data Security: All data stays within secure, UK AWS regions, compliant with GDPR and ISO standards.
  •  Future-Ready: Regular updates and enhancements delivered with no downtime or disruption.
Hands typing on a laptop keyboard with a network overlay

Beyond Housing:

Multi-Sector Flexibility

ActiveC can support a range of industries including:

  • Housing & Property Management – Handle rent queries, repairs, and customer updates seamlessly.
  • Healthcare – Manage appointment reminders and patient communications securely.
  • Insurance & Finance – Streamline claims handling and customer service.
  • Government & Local Authorities – Provide consistent citizen engagement across departments.

Wherever communication matters, ActiveC ensures every message, call, or chat is handled with efficiency and care.

Transform Your Contact Centre

ActiveC gives your organisation the tools to deliver exceptional service experiences, powered by AI, cloud resilience, and real-time insight.

Book a demo today to see how ActiveC can modernise your contact centre and improve engagement across every channel.

Ready To Modernise Your Systems?

See how our solutions can solve your biggest challenges with a free consultation tailored to your organisation.

Whether you want to explore our contact centre, document management, or finance tools we’ll tailor your walkthrough around your organisation’s challenges.

  • Live demo via video call
  • Tailored to your sector and goals
  • No obligation or hard sell

Make an enquiry now and see how our contact centre, document management, and finance tools can solve real problems for your organisation.

Our accreditations

ISO-27001
aws partner
ISO-9001
Local living wage
Crown commercial service
ISO 14001
Cyber Essentials