Transforming social-housing operations

One solution at a time.

From streamlining your contact centre to modernising your financial management, our solutions are designed to address the specific pain points of the social housing sector. We help you move past outdated systems and embrace a new, more efficient way of working.

Aerial view of a social housing estate supported by digital solutions from social housing software providers.

0.5+

Increase in CSAT rating

40%

Increase in customer interaction

Up to 60%

Reduction in costs

100%

Greater operational transparency

A partner to the social housing sector

Our solutions are built to solve the challenges that slow you down from tenant communications to financial control built for social housing. Each one delivers measurable outcomes and solves real-world challenges.
 
 

Proud partners of AWS

We are AWS consulting partners with multi-cloud skills across AWS and Azure. Our team also includes Microsoft 365 specialists with Power Automate, Power Apps, Teams and SharePoint skills.

Find out more
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Proud partners of AWS

We are AWS consulting partners with multi-cloud skills across AWS and Azure. Our team also includes Microsoft 365 specialists with Power Automate, Power Apps, Teams and SharePoint Online skills.

Specialising in sectors where reliability, compliance & simplicity matter most

We are a dedicated partner to the social housing sector, not just a technology provider. Our team has deep-rooted experience and a unique insight into your specific challenges, allowing us to deliver innovative, cost-effective solutions.

We believe in proven, effective software and services that provides genuine value for money and a positive impact for your tenants and your organisation.

Challenges we solve

  • Costly & outdated technology
  • Inefficient operations
  • Complex financial and operational oversight
Family sitting in a new home with moving boxes, representing residents in social housing.

Trusted by industry leaders

In 2024, Incline IT and Amazon Web Services (AWS), worked in partnership with Samaritans to transition to a modern platform for Voice and Chat. This service has been about more than just a platform migration. It's been about creating technology that supports those who listen, comfort, and save lives. The Listening Centre represents our commitment to enabling the Samaritans' critical mission, ensuring their volunteers can focus entirely on providing compassionate support.
Working in partnership at pace, Incline IT helped Tuath rapidly launch a new Tenant Support Line using Amazon Connect. Within weeks, the platform was tested and live, modernising services and improving flexibility. With Contact Lens delivering call classification and transcripts, Tuath gained powerful analytics to enhance customer service. “Incline-IT and Tuath worked in partnership at pace to deliver on time to support our customers."
Ronnie Maher
On 1 October 2025, Incline IT launched ActiveC powered by Amazon Connect. The launch marked the start of a new partnership with Citizen. ActiveC enhances engagement through secure Q&A bot verification and true omnichannel support across voice, email and chat, with seamless escalation to advisers. Automated outbound campaigns integrate directly with the Housing Management System to support Awaab’s Law. Generative AI also provides clear summaries of calls, chats and emails.

Ready to solve your operational challenges?

Request a free consultation

See how our contact centre, document management, and finance tools can solve real problems for your organisation.

 

Get in touch with us

Have a question or need technical support? Our team is here to help you find the right solution. 

 

Book a live demo

Know what you might be after? Book your free live demo today by picking a slot in our calendar.

Trusted by industry leaders

"Overall, the User Conference was excellent. There were good opportunities to ask questions and contribute throughout the day. I enjoyed the overall energy from everyone at MIS and the users that attended."
Warwick disctrict council
Daniel Leach
"Overall, the User Conference was excellent. There were good opportunities to ask questions and contribute throughout the day. I enjoyed the overall energy from everyone at MIS and the users that attended."
Warwick disctrict council
Daniel Leach
"Overall, the User Conference was excellent. There were good opportunities to ask questions and contribute throughout the day. I enjoyed the overall energy from everyone at MIS and the users that attended."
Warwick disctrict council
Daniel Leach
"Overall, the User Conference was excellent. There were good opportunities to ask questions and contribute throughout the day. I enjoyed the overall energy from everyone at MIS and the users that attended."
Warwick disctrict council
Daniel Leach

Ready To Modernise Your Systems?

See how our solutions can solve your biggest challenges with a free consultation tailored to your organisation.

Whether you want to explore our contact centre, document management, or finance tools we’ll tailor your walkthrough around your organisation’s challenges.

 Live demo via video call
 Tailored to your sector and goals
 No obligation or hard sell

Make an enquiry now and see how our contact centre, document management, and finance tools can solve real problems for your organisation.

 
 

Ready To Modernise Your Systems?

See how our solutions can solve your biggest challenges with a free consultation tailored to your organisation.

Whether you want to explore our contact centre, document management, or finance tools we’ll tailor your walkthrough around your organisation’s challenges.

  • Live demo via video call
  • Tailored to your sector and goals
  • No obligation or hard sell

Make an enquiry now and see how our contact centre, document management, and finance tools can solve real problems for your organisation.

Our accreditations

ISO-27001
1
ISO-9001
4 (1)
3 (1)
2 (1)

Our accreditations

ISO-27001
aws partner
ISO-9001
Local living wage
Crown commercial service
ISO 14001
Cyber Essentials