Customer Hub
Our CMS Customer Portal, Customer Hub delivers secure tenant self-service for rent, repairs, cases and communications, reducing contact volumes, improving transparency. Streamline housing operations through configurable, integrated digital services.
Contact Centre as a Service
In November 2025, Onward Homes partnered with Incline IT to launch ActiveC, delivering voice, chatbot, live chat, WhatsApp, Facebook, SMS and email within a single platform.
Designed, configured and deployed in just six weeks, the solution unified customer contact channels and rapidly enhanced digital engagement across the organisation.
Contact Centre as a Service - WCAG 2.2 AA
In November 2025, Incline IT completed a full WCAG 2.2 AA audit for Samaritans, achieving certification for the customer interface.
This milestone reflects our commitment to accessibility and inclusive digital services, ensuring the platform is fully compliant and accessible to all users seeking support through voice and chat channels.
Contact Centre as a Service
In October 2025, Incline-IT partnered with Citizen to launch ActiveC, delivering voice, chatbot, chat, email and secure identity verification within a unified contact centre.
The service includes integrated outbound campaigns supporting damp and mould, repairs and income management, strengthening customer engagement through automation, insight and streamlined communications.
AWS Advanced Tier Services Partner Status
In March 2025, Incline-IT achieved AWS Advanced Tier Services Partner status.
This prestigious recognition from Amazon Web Services reflects our commitment to technical excellence, robust cloud architecture, and consistently delivering secure, high-performing solutions that enhance customer experience and drive measurable outcomes for organisations across the housing and public sectors.
Contact Centre as a Service - Voice
In December 2024, Samaritans went live on a new Voice platform, supporting 20,000 volunteers across the UK and Ireland.
Delivered in partnership and built for 24/7/365 availability, the service provides resilient, scalable infrastructure to ensure volunteers can focus entirely on delivering compassionate, life-saving support to those in need.
Contact Centre as a Service
Orbit Group successfully went live on Amazon Connect, marking a significant milestone in their contact centre transformation.
Within the first few hours, over 350 calls were handled with highly positive feedback and no incidents. Rapid configuration enhancements have further strengthened performance and reinforced confidence in service agility and responsiveness.
Contact Centre as a Service - Chat
In June 2024, Samaritans went live with a fully customised chat platform, delivered in partnership with Incline IT.
Designed to support people in their time of need, the interface enabled secure, responsive digital conversations, ensuring volunteers could focus on providing compassionate, life-saving support when it matters most.
Contact Centre as a Service
Working in partnership at pace, Incline IT helped Tuath rapidly launch a new Tenant Support Line using Amazon Connect.
Within weeks, the platform was tested and live, modernising services and improving flexibility. With Contact Lens delivering call classification and transcripts, Tuath gained powerful analytics to enhance customer service.
Reval
Reval service enables any housing provider in the UK or Ireland to revalue residential properties using various valuation techniques to provide market value, NPV and insurable value.
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Documagix EDRM
Documagix, our Cloud First, SharePoint Online based EDRM, designed for Housing. Designed to simplify and accelerate digital transformations, with automated metadata population and more features coming soon.
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Contact Centre as a Service
Housing Plus Group and Incline-IT worked in partnership to merge 3 landlords into a Single contact centre for Homes Plus.
This service was designed, deployed, tested, and live in 2 months with sentiment analysis and automated transcripts. This service will be greatly enhanced in 2022.
ISO27001
As part of our dedication to secure services, Incline-IT achieved ISO27001:2013 accreditation for managed IT services.
ActiveH as a Service
ActiveH had been provided as a hosted solution since 2019. ActiveH as a Service introduced a cloud-based approach, with SAML2 SSO and access via a browser with no VPNs.
This approach led to faster implementations, enhanced stability, and improved application management and updates.
Knowledge Base
The customer knowledge base was launched to provide access to training materials, detailed documents, and video files.
Service Desk
The Incline-IT Service Desk was launched for Incline-IT and MIS Active Management Systems customers, providing a central point of contact and the starting point to modernising services for MIS.
The First Housing Association on Amazon Web Services
Incline-IT and Housing Plus Group migrated servers from on premise to AWS.
Desktops were moved from Citrix to AWS workspaces, providing a more stable, secure, and scalable platform. Click here for more information.
AWS Select Partner for Consulting
Incline-IT achieved AWS Select Partner Status
Cloud-Based SD-WAN
As part of our holistic approach, the first go live for Housing Plus Group was a cloud-based SD-WAN. This began with 10 locations and will grow to 70 sites by Q1 2022.
Including sales offices, schemes, main sites and critical care sites.
Housing Plus Group
Our first partnership with Housing Plus Group began with the aim to digitally transform their company into a cloud-based organisation.
Company Creation
Incline-IT was established as part of the MIS Group to focus on IT services.
Proud partners of AWS
We are AWS consulting partners with multi-cloud skills across AWS and Azure. Our team also includes Microsoft 365 specialists with Power Automate, Power Apps, Teams and SharePoint Online skills.
Our accreditations
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