---
title: About Us | Leading Digital Solutions For Social Housing
description: We are trusted providers for delivering secure, modern digital solutions for social housing organisations across the UK. Find out more about Incline IT.
---
[0845 330 3225](tel:%200845%20330%203225) [sales@incline-it.com](mailto:sales@incline-it.com)
[0845 330 3225](tel:%20#0845%20330%203225) [admin@incline-it.com](mailto:admin@incline-it.com)
[LinkedIn icon](https://www.linkedin.com/company/incline-it/) [Facebook icon](https://www.facebook.com/InclineIT/)
[](https://www.incline-it.com/)
[](https://www.incline-it.com/)
- Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Consulting Partners](https://www.incline-it.com/aws-consultancy)
- [Careers](https://www.incline-it.com/careers)
- [Accreditation](https://www.incline-it.com/accreditation)
- Solutions
- [AI-Powered Customer Engagement](https://www.incline-it.com/omnichannel-contact-centre)
- [Smart Document Management System](https://www.incline-it.com/cloud-document-management-solutions)
- [Customer Self-Service Platform](https://www.incline-it.com/social-housing-customer-portal-vestahub)
- [Property Data & Valuation Intelligence](https://www.incline-it.com/reval)
- [Asset Data Management](https://www.incline-it.com/assetcore)
- [Streamlined Financial Management](https://www.incline-it.com/housing-finance-software)
- [Lettings & Tenant Platform](https://www.incline-it.com/social-housing-lettings-platform)
- Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
- Resources
- [Case Studies](https://www.incline-it.com/case-studies)
- [Blog](https://www.incline-it.com/blog)
- [Contact](https://www.incline-it.com/contact)
More results
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIT5ZM3eSmf66EWf1yLLBUDedXx75sRvUUlLChUloudTsn%2FxGPa8417%2BN7knxRKjLBXHHTh5OnU6Qz6xGtVlMxxIDYjv00cttdnP9uNdc1xZ3zUl84vQl1gmrUQ72TIAfyc0g3JedzwS4gJVjwXRv5lmidDfKg2g6UYNVgS95eUFNBipcT1%2FUmvfPQrZ1NTqoJrg9s8Yce0ezzHBjHASJWF%2FdnxdC1qJQvYpsspaEUyhw%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIT5ZM3eSmf66EWf1yLLBUDedXx75sRvUUlLChUloudTsn%2FxGPa8417%2BN7knxRKjLBXHHTh5OnU6Qz6xGtVlMxxIDYjv00cttdnP9uNdc1xZ3zUl84vQl1gmrUQ72TIAfyc0g3JedzwS4gJVjwXRv5lmidDfKg2g6UYNVgS95eUFNBipcT1%2FUmvfPQrZ1NTqoJrg9s8Yce0ezzHBjHASJWF%2FdnxdC1qJQvYpsspaEUyhw%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIT5ZM3eSmf66EWf1yLLBUDedXx75sRvUUlLChUloudTsn%2FxGPa8417%2BN7knxRKjLBXHHTh5OnU6Qz6xGtVlMxxIDYjv00cttdnP9uNdc1xZ3zUl84vQl1gmrUQ72TIAfyc0g3JedzwS4gJVjwXRv5lmidDfKg2g6UYNVgS95eUFNBipcT1%2FUmvfPQrZ1NTqoJrg9s8Yce0ezzHBjHASJWF%2FdnxdC1qJQvYpsspaEUyhw%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
- Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Consulting Partners](https://www.incline-it.com/aws-consultancy)
- [Careers](https://www.incline-it.com/careers)
- [Accreditation](https://www.incline-it.com/accreditation)
- Solutions
- [AI-Powered Customer Engagement](https://www.incline-it.com/omnichannel-contact-centre)
- [Smart Document Management System](https://www.incline-it.com/cloud-document-management-solutions)
- [Customer Self-Service Platform](https://www.incline-it.com/social-housing-customer-portal-vestahub)
- [Property Data & Valuation Intelligence](https://www.incline-it.com/reval)
- [Asset Data Management](https://www.incline-it.com/assetcore)
- [Streamlined Financial Management](https://www.incline-it.com/housing-finance-software)
- [Lettings & Tenant Platform](https://www.incline-it.com/social-housing-lettings-platform)
- Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
- Resources
- [Case Studies](https://www.incline-it.com/case-studies)
- [Blog](https://www.incline-it.com/blog)
- [Contact](https://www.incline-it.com/contact)
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIT5ZM3eSmf66EWf1yLLBUDedXx75sRvUUlLChUloudTsn%2FxGPa8417%2BN7knxRKjLBXHHTh5OnU6Qz6xGtVlMxxIDYjv00cttdnP9uNdc1xZ3zUl84vQl1gmrUQ72TIAfyc0g3JedzwS4gJVjwXRv5lmidDfKg2g6UYNVgS95eUFNBipcT1%2FUmvfPQrZ1NTqoJrg9s8Yce0ezzHBjHASJWF%2FdnxdC1qJQvYpsspaEUyhw%3D%3D&webInteractiveContentId=307655765234&portalId=146978698)
Century House
Gadbrook Business Centre
Northwich
Cheshire
CW9 7TL
0845 330 3225
admin@incline-it.com
# About Incline-IT
## Incline-IT maximise the value of your IT investments and keep your business up to speed with cutting edge technology and managed IT services.
Incline-IT are an IT services company that deliver IT solutions built around you. Passionate about customer service, your outcomes are our main priority.
More than just a supplier, we are a trusted partner, designing and delivering the best and most relevant IT support services, tailored to your specific requirements and challenges.
Partner with Incline-IT and we will take you on the journey from legacy technologies and architecture into the cutting edge of infrastructure and network capabilities.
Since our inception, we have delivered managed IT services to MIS Group customers. As part of the MIS Group, we have extensive experience supporting public sector bodies, housing associations and emergency services.
With a focus on high skilled resources and the use of innovative technologies to deliver automation in IT services, we get it right first time.
[](https://www.incline-it.com/hs/cta/wi/redirect?encryptedPayload=AVxigLInwXiZE29trU%2Bykej9j2j%2FafsZpC%2F%2BmpxLexJnaeiyV8k0CqykYa45qlVPaHgU%2Be8nwfT95%2BVKXjAZt9ftcDerf4QPrVKwOo0NiLJ6Y8pemUv8NSxxeB%2FMlHv1yq9p7Sn%2BhxqPjUoc67GdsIez3nTgzoWHIGseJAlvy0T3o%2BJid%2F7e67448TTOBixGyNB8ooHz34jcUtv2R%2Bp14br%2FcYhGWA%3D%3D&webInteractiveContentId=307655766231&portalId=146978698)
#### Innovation at Your Fingertips
Our innovative approach utilises and integrates the best of breed SaaS solutions from our solutions partners.
Our goal is to ensure our partner innovations are available almost immediately for our customers without complicated and costly upgrades. This keeps our customers at the leading edge, allowing both Incline-IT and our customers to reduce technical debt and provide true flexibility.
We explicitly avoid low-cost solutions that create a vendor lock in via professional services so that we can provide IT solutions which ensure customers WANT to stay with us, rather than creating solutions that create a lock in.
#### You Can Depend on Us
Our reputation is a top priority and as such we will ensure we do the right thing, not just what is in your contract.
This approach maintains long-term relationships for the MIS Group, and many of our customers have been with us for 20+ years.
Our approach has never been to chase profits at the expense of our customer, and it never will be.
> "Our aim is to be the trusted advisor and partner for our customers."
>
> David Mason, Technical Director
#### IT Solutions Built Around You
Most managed IT service providers will focus on service level agreements and reports but will not provide customers with means to determine if the SLA reports are accurate. Reports are created each month which meet SLAs regardless of the service provided.
Cloud provides a unique opportunity for small organisations to create truly innovative services. This cannot be achieved by locking customers into traditional infrastructure-based contracts.
Our approach will give you access to the same tooling we use to manage the service, ensuring the spirit of partnership goes beyond words in a contract and provides true visibility of services, instead of a black box.
## Company History
January 2026
### VestaHub+
Our CMS Customer Portal, VestaHub+ delivers secure tenant self-service for rent, repairs, cases and communications, reducing contact volumes, improving transparency. Streamline housing operations through configurable, integrated digital services.
[](https://www.incline-it.com/about)
January 2026
November 2025
### Contact Centre as a Service
In November 2025, Onward Homes partnered with Incline IT to launch ActiveC, delivering voice, chatbot, live chat, WhatsApp, Facebook, SMS and email within a single platform.
Designed, configured and deployed in just six weeks, the solution unified customer contact channels and rapidly enhanced digital engagement across the organisation.
November 2025
November 2025
### Contact Centre as a Service - WCAG 2.2 AA
In November 2025, Incline IT completed a full WCAG 2.2 AA audit for Samaritans, achieving certification for the customer interface.
This milestone reflects our commitment to accessibility and inclusive digital services, ensuring the platform is fully compliant and accessible to all users seeking support through voice and chat channels.
November 2025
October 2025
### Contact Centre as a Service
In October 2025, Incline-IT partnered with Citizen to launch ActiveC, delivering voice, chatbot, chat, email and secure identity verification within a unified contact centre.
The service includes integrated outbound campaigns supporting damp and mould, repairs and income management, strengthening customer engagement through automation, insight and streamlined communications.
October 2025
March 2025
### AWS Advanced Tier Services Partner Status
In March 2025, Incline-IT achieved AWS Advanced Tier Services Partner status.
This prestigious recognition from Amazon Web Services reflects our commitment to technical excellence, robust cloud architecture, and consistently delivering secure, high-performing solutions that enhance customer experience and drive measurable outcomes for organisations across the housing and public sectors.
March 2025
December 2024
### Contact Centre as a Service - Voice
In December 2024, Samaritans went live on a new Voice platform, supporting 20,000 volunteers across the UK and Ireland.
Delivered in partnership and built for 24/7/365 availability, the service provides resilient, scalable infrastructure to ensure volunteers can focus entirely on delivering compassionate, life-saving support to those in need.
December 2024
July 2024
### Contact Centre as a Service
Orbit Group successfully went live on Amazon Connect, marking a significant milestone in their contact centre transformation.
Within the first few hours, over 350 calls were handled with highly positive feedback and no incidents. Rapid configuration enhancements have further strengthened performance and reinforced confidence in service agility and responsiveness.
July 2024
June 2024
### Contact Centre as a Service - Chat
In June 2024, Samaritans went live with a fully customised chat platform, delivered in partnership with Incline IT.
Designed to support people in their time of need, the interface enabled secure, responsive digital conversations, ensuring volunteers could focus on providing compassionate, life-saving support when it matters most.
June 2024
February 2024
### Contact Centre as a Service
Working in partnership at pace, Incline IT helped Tuath rapidly launch a new Tenant Support Line using Amazon Connect.
Within weeks, the platform was tested and live, modernising services and improving flexibility. With Contact Lens delivering call classification and transcripts, Tuath gained powerful analytics to enhance customer service.
February 2024
June 2023
### Reval
[Reval](https://www.incline-it.com/reval) service enables any housing provider in the UK or Ireland to revalue residential properties using various valuation techniques to provide market value, NPV and insurable value.
-1.webp?width=415&height=324&name=Revalt%20(1)-1.webp)
June 2023
January 2023
### Documagix EDRM
Documagix, our Cloud First, SharePoint Online based EDRM, designed for Housing. Designed to simplify and accelerate digital transformations, with automated metadata population and more features coming soon.
-1.webp?width=313&height=319&name=Documagix%20(1)-1.webp)
January 2023
November 2021
### Contact Centre as a Service
Housing Plus Group and Incline-IT worked in partnership to merge 3 landlords into a Single contact centre for Homes Plus.
This service was designed, deployed, tested, and live in 2 months with sentiment analysis and automated transcripts.
November 2021
March 2021
### ISO27001
As part of our dedication to secure services, Incline-IT achieved ISO27001:2013 accreditation for managed IT services.
March 2021
February 2021
### ActiveH as a Service
ActiveH had been provided as a hosted solution since 2019. ActiveH as a Service introduced a cloud-based approach, with SAML2 SSO and access via a browser with no VPNs.
This approach led to faster implementations, enhanced stability, and improved application management and updates.
February 2021
February 2021
### Knowledge Base
The customer knowledge base was launched to provide access to training materials, detailed documents, and video files.
February 2021
December 2020
### Service Desk
The Incline-IT Service Desk was launched for Incline-IT and MIS Active Management Systems customers, providing a central point of contact and the starting point to modernising services for MIS.
December 2020
June 2020
### The First Housing Association on Amazon Web Services
Incline-IT and Housing Plus Group migrated servers from on premise to AWS.
Desktops were moved from Citrix to AWS workspaces, providing a more stable, secure, and scalable platform. [Click here for more information.](https://aws.amazon.com/blogs/publicsector/using-cloud-improve-access-social-housing-rental-assistance-social-services/)
June 2020
May 2020
### AWS Select Partner for Consulting
Incline-IT achieved AWS Select Partner Status
May 2020
November 2019
### Cloud-Based SD-WAN
As part of our holistic approach, the first go live for Housing Plus Group was a cloud-based SD-WAN. This began with 10 locations and grew to 70 sites by Q1 2022.
Including sales offices, schemes, main sites and critical care sites.
November 2019
October 2019
### Housing Plus Group
Our first partnership with Housing Plus Group began with the aim to digitally transform their company into a cloud-based organisation.
October 2019
March 2019
### Company Creation
Incline-IT was established as part of the MIS Group to focus on IT services.
March 2019
## Proud partners of AWS
We are AWS consulting partners with multi-cloud skills across AWS and Azure. Our team also includes Microsoft 365 specialists with Power Automate, Power Apps, Teams and SharePoint Online skills.
[Find out more](https://www.incline-it.com/aws-consultancy)
## Our accreditations
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#### [](https://www.incline-it.com/)
Century House, Gadbrook Business Centre, Northwich, Cheshire, CW9 7TL
VAT no: GB320 886 011
Company no: 11864190
[0845 330 3225](tel:0845%20330%203225)
[sales@incline-it.com](mailto:sales@incline-it.com)
[LinkedIn icon](https://www.linkedin.com/company/incline-it/) [Facebook Icon](https://www.facebook.com/InclineIT/)
Why Choose Us
- [About Us](https://www.incline-it.com/about)
- [Meet The Team](https://www.incline-it.com/meet-the-team)
- [AWS Partners](https://www.incline-it.com/aws-consultancy)
- [Case Studies](https://www.incline-it.com/case-studies)
- [Accreditation](https://www.incline-it.com/accreditation)
- [Blog](https://www.incline-it.com/blog)
Solutions
- [Active Contact](https://www.incline-it.com/omnichannel-contact-centre)
- [Reval](https://www.incline-it.com/reval)
- [Assetcore](https://www.incline-it.com/assetcore)
- [Documagix](https://www.incline-it.com/cloud-document-management-solutions)
- [Active Finance](https://www.incline-it.com/housing-finance-software)
- [Vestalet](https://www.incline-it.com/social-housing-lettings-platform)
- [VestaHub+](https://www.incline-it.com/social-housing-customer-portal-vestahub)
Sectors
- [Social Housing](https://www.incline-it.com/social-housing-software-solutions)
- [Non-Profit](https://www.incline-it.com/non-profit-software-provider)
- [Blue Light](https://www.incline-it.com/software-for-emergency-services)
- [Local Authorities](https://www.incline-it.com/software-for-local-authorities)
Others
- [Contact Us](https://www.incline-it.com/contact)
- [Book A Demo](https://www.incline-it.com/book-a-demo)
- [Request A Consultation](https://www.incline-it.com/request-a-consultation)
Copyright © 2026 Incline IT. Designed and developed by [JDR Group.](http://www.jdrgroup.co.uk)
- [Terms](https://www.incline-it.com/terms-conditions)
- [Privacy](https://www.incline-it.com/privacy-policy)
- [Cookies](https://www.incline-it.com/cookie-policy)
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