AWS Consultancy Services
At Incline-IT, we bring our experience as an AWS Consulting Partner to help you to realise the benefits of Amazon Connect, or improve your existing Connect service.
We believe collaboration drives innovation. Incline-IT works closely with trusted technology providers and industry partners to deliver reliable, future-ready solutions.
Our strategic partnerships include global cloud leaders such as Amazon Web Services (AWS), as well as sector specialists whose expertise ensures that every solution we deliver meets the highest standards of quality, compliance and performance.
Amazon Connect for Housing is an innovative, pay as you go, easy to use, cloud-based service for contact centres, webchat, and bots. By following AWS best practices, Incline-IT have proven success delivering Connect solutions to our customers.
The Amazon Connect omnichannel cloud contact centre supports unified management and analysis of all contact channels. It can work alongside housing management systems and housing customer portals to provide context to bots and customer service agents.
Partner with Incline-IT and transform your dreams into reality. We can support you to empower office-based, remote, and mobile team members to catalyse their collaboration, achieve more in less time and significantly improve customer service.
Amazon Connect Features
LEX chatbots
Review transcripts and reduce the burden on staff
Automate self-service processes
Focus on talking to the right people with complex problems first
Record communications automatically
ISO27001 compliant
Works with various CRM systems
Highly scalable and agile platform
Through these partnerships, our customers gain access to:
- Proven, scalable cloud infrastructure.
- Enhanced security and resilience.
- Modern tools that integrate seamlessly with housing, finance and communication systems.
Our collaborative ecosystem means you benefit from both local support and global innovation, with every system designed to grow with your organisation.
Our accreditations