Why Contact Centre as a Service is the Future of Customer Service
Contact Centre as a Service (CCaaS) is a cloud-based customer service solution that enables customer service teams to quickly and easily manage customer interactions and inquiries.
A Modern Housing Management Solution: ActiveH Web
Take your property management to the next level with a housing management solution that harnesses the latest developments in technology: ActiveH Web.
Housing Technology: Your Path to The Future
At Housing Technology, Incline-IT took the risk to do a LIVE demonstration, showcasing how you can integrate and automate your contact centre with chat bots and calls.
Digital Transformation: Data Potential
Digital Transformation: Data Potential Incline-IT feature in upcoming Executive Television programme: “Digital Transformation: Data Potential” Incline-IT Incline-IT provides IT services built around you. We maximise the value of your IT investments and keep your business up to speed with cutting edge technology and services designed with scalability in mind. For the last 2 […]
IT Transformation with Housing Plus Group
IT Transformation with Housing Plus Group Housing Plus Group have been an Incline-IT customer since October 2019. Through experience, they were confident that Incline-IT could deliver the IT transformation they required. About Housing Plus Group Housing Plus Group are a Charitable Community Benefit Society providing homes and care services across Shropshire and Staffordshire. They are […]
Dynatrace Software Intelligence Platform
Dynatrace Software Intelligence Platform Incline-IT are a partner of Dynatrace and provide this as a managed service to multiple customers. The benefits for our customers: A proactive approach, common across multiple customers Transparent visibility of the monitoring MIS Group and our customers Faster resolution of issues A more structured approach to problem management. Dynatrace […]
Data Driven CCaaS for Housing Associations
As part of our ongoing partnership with Housing Plus Group, we jointly delivered an AWS Connect Contact Centre as a service to enable Homes Plus, a combined landlord, as well as removing further dependencies on legacy infrastructure and networks
This service also provides valuable data and sentiment analysis and will be updated in 2022 to include web chat, bots and increased use of AI to improve services to customers.
Housing Plus Group Lays Foundations for Service Transformation
The economic consequences of COVID-19 are already impacting on the social housing sector. Under no illusion that this is just the beginning, housing associations are proactively looking at ways to continue fulfilling their social-purpose mission within their much-changed economic and social landscape.
Accelerating Cloud Transformation in Social Housing
During the year of staying home to stay healthy, having a safe and secure home has never been so important. For many though, accessing quality, affordable housing remains a challenge. A challenge that, due to an inevitable COVID-19 induced global recession, is likely to peak in the coming months and years.
5 Pro Tips for Cybersecurity
Computer Security Day takes place on Tuesday 30th November. This day is a reminder to raise awareness about information security and ways that you can keep all your electronic devices and data protected from any potential threat. The Cloud Security Team at Incline-IT has provided their top 5 tips for cybersecurity below.
