Incline-IT – AWS Consulting Partners

At Incline-IT, we bring our experience as an AWS Consulting Partner to help you to realise the benefits of Amazon Connect, or improve your existing Connect service.

Amazon Connect for Housing is an innovative, pay as you go, easy to use, cloud-based service for contact centres, webchat, and bots. By following AWS best practices, Incline-IT have proven success delivering Connect solutions to our customers.

The Amazon Connect omnichannel cloud contact centre supports unified management and analysis of all contact channels. It can work alongside housing management systems and housing customer portals to provide context to bots and customer service agents.

Partner with Incline-IT and transform your dreams into reality. We can support you to empower office-based, remote, and mobile team members to catalyse their collaboration, achieve more in less time and significantly improve customer service.

Click the button below to see our success stories.

Amazon Connect Features

LEX chatbots

Automate self-service processes

Record communications automatically

Works with various CRM systems

Review transcripts and reduce the burden on staff

Focus on talking to the right people with complex problems first

ISO27001 compliant

Highly scalable and agile platform

Proud Partners

We are AWS consulting partners and Microsoft Gold partners with multi-cloud skills across AWS and Azure. Our team also includes Microsoft M365 specialists with Power Automate, Power Apps, Teams and SharePoint skills.

Find out more about our IT solutions

If you’d like to find out a bit more about how we can help you, or if you have an idea for a project and would like to discuss it, just send us a message or pick up the phone.