Housing Technology: Your Path to The Future
Incline-IT took the risk to do a LIVE demonstration at Housing Technology, showcasing how you can integrate and automate your contact centre with chat bots and calls.
Housing Technology Conference 2022
“Housing Technology was another great exhibition with some really interesting talks. Personally, I enjoyed catching up with a lot of people face to face who I have just not been able to see for so long!”
Dan Garbett, Customer Engagement Manager at MIS Active Management Systems.
Your Path to The Future - Transform Dreams into Reality!
ActiveH as a Service is your one-stop source for innovative housing management software and embracing the cloud delivers major benefits for contact centres.
Housing associations can struggle to deliver exceptional customer service using traditional telephony platforms due to a lack of digital channels, such as webchat and bots.
Moving to a secure, ISO2700 compliant cloud-based service for your contact centre is your path to the future.
At Housing Technology, Incline-IT took the risk to do a LIVE demonstration, showcasing how you can integrate and automate your contact centre with chat bots and calls on a customer facing portal, using data from the MIS-AMS ActiveH Web CRM solution.
We highlighted that it is possible to:
- Automate self-service processes for your tenants, such as checking a repair
- Have all communications recorded automatically against a contact, which is possible in various CRM systems
- Review transcripts, reducing the burden on staff which improves quality of customer service
- Enable agents to focus on talking to the right people with more complex problems + more!
Partner with MIS-AMS, powered by Incline-IT, and transform your dreams into reality. We can support you to empower office-based, remote, and mobile team members to catalyse their collaboration, achieve more in less time and significantly improve customer service.
If you are interested in watching the full demonstration, you can watch it on-demand by clicking the button below.
MIS Active Management Systems Powered by Incline-IT
MIS-AMS has been providing IT solutions to social housing providers since 1985. Powered by Incline-IT, we are far more than just a supplier, we are a trusted partner.
We will take you on the journey from legacy technologies and architecture into the forefront of infrastructure and network capabilities.
If you would like to follow-up any conversations regarding our solutions, please get in touch and a member of our team will be happy to set up a call with you.
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