ActiveH as a Service is your one-stop source for innovative housing management software and embracing the cloud delivers major benefits for contact centres.

Housing associations can struggle to deliver exceptional customer service using traditional telephony platforms due to a lack of digital channels, such as webchat and bots. 

Moving to a secure, ISO2700 compliant cloud-based service for your contact centre is your path to the future.

At Housing Technology, Incline-IT took the risk to do a LIVE demonstration, showcasing how you can integrate and automate your contact centre with chat bots and calls on a customer facing portal, using data from the MIS-AMS ActiveH Web CRM solution. 

We highlighted that it is possible to:

• Automate self-service processes for your tenants, such as checking a repair
• Have all communications recorded automatically against a contact, which is possible in various CRM systems
• Review transcripts, reducing the burden on staff which improves quality of customer service
• Enable agents to focus on talking to the right people with more complex problems + more!

Partner with MIS-AMS, powered by Incline-IT, and transform your dreams into reality. We can support you to empower office-based, remote, and mobile team members to catalyse their collaboration, achieve more in less time and significantly improve customer service. 

If you are interested in watching the full demonstration, you can watch it on-demand by clicking the button below.