Case Studies

Arches Housing Success Story

Incline-IT designed and implemented Arches Housing’s IT transformation, migrating their technology platform to the cloud to support the organisation’s growth strategy. This enabled better and more efficient ways of working and boosted business continuity.

Originally projected to take up to six weeks, the migration was expedited and completed in just three weeks in the face of COVID-19.

HPG IT Transformation

Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.

It was complex to change, making implementation of their growth strategy and service transformation challenging. User experience, productivity and resilience to incidents were also being negatively impacted.

Find out how Incline-IT worked with Housing Plus Group to help them to overcome this.  

HPG Contact Centre as a Service Using Amazon Connect

Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment.

Find out how Incline-IT worked with Housing Plus Group to rapidly improve customer service calls with staff working from home.

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