Housing Plus Group are a Charitable Community Benefit  Society providing homes and care services across Shropshire and Staffordshire. They are one of the largest providers of homes in the Midlands, managing 19,000 homes. Their 1000 employees make a positive difference to homes, lives and communities.
Following extensive merger and acquisition activity, the Housing Plus Group IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment. Their telephony platform was the last remaining on premise capability, increasing risk, complexity, and cost.
As a result, Housing Plus Group needed a platform that would future proof and provide opportunities to modernise ways of working and communicating with customers in order to enhance customer service.
Continue reading to find out how Incline-IT helped Housing Plus Group transform their IT.
Following extensive merger and acquisition (M&A) activity, Housing Plus Group's IT systems had become an amalgamation of the components from each estate, rather than a coherent, fully integrated environment. It was complex to change, making implementation of their growth strategy and service transformation challenging. User experience, productivity and resilience to incidents were also being negatively impacted.
Initially, Incline-IT has helped Housing Plus Group to achieve:
Housing Plus Group have been an Incline-IT customer since October 2019. Through experience, they were confident that Incline-IT could deliver the services they required.
Incline-IT are constantly innovating and sharing their approach with Housing Plus Group. This reinforces our partnership approach which we follow with all customers.
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